Refund Policy

This Refund Policy explains when refunds are available for purchases made on xyvoss.com.

Digital products

Products sold on xyvoss.com are digital audio goods (exclusive loops and kits). Once download access is delivered, purchases are generally non-refundable except where mandatory law requires otherwise.

Exclusive loops

Exclusive loops are one-buyer products and are removed from sale after purchase. For this reason, completed deliveries are usually final.

If a technical issue prevents download (for example broken or missing file), contact support first for a replacement link/file.

Kits

Kit purchases are also digital deliveries and are generally final after successful file access, subject to mandatory consumer law.

Non-delivery and technical errors

If delivery fails due to a verified technical problem, xyvoss will first attempt to provide replacement access. If replacement cannot be provided within a reasonable period, an appropriate refund or legal remedy may be offered.

When a refund may be issued

• Duplicate or accidental double charge for the same order.
• Confirmed technical delivery failure not resolved by support.
• Order canceled/refunded due to exclusive sale race conflict.
• Any other case required by applicable law.

How to request

Send your request to xyvmadeit@gmail.com with:

• Email used at checkout.
• Product purchased.
• Date/time of purchase and the issue description.

Refund requests are reviewed case-by-case under these terms and any mandatory consumer-protection law that applies to the customer.

See also Terms of Service, Exclusive Loop License, and Non-Exclusive Kit License.